テクニカルサポートエンジニア ポジション概要 Genetecでは、革新的なソフトウェアツールを駆使して、複雑な技術的課題やサービス障害の診断・解決を行い、お客様の満足度向上に貢献しています。 本ポジションは、Genetecソリューションに関する深い技術理解をもとに、迅速かつ的確な技術支援を提供する重要な役割を担います。 社内のテクニカルサポートチームやR&Dエンジニアと連携しながら、オンサイトでのフィールドサポートを含む多様な業務を担当していただきます。 主な業務内容 ■ テクニカルサポート業務 · ソフトウェアツールを活用した技術的課題の診断および障害解決 · お客様への明確かつ簡潔な技術的説明 · 定められたプロセスに基づく問題解決の実施 · 重大な顧客課題の適切なチャネルを通じた迅速なエスカレーション · 他のテクニカルサポート担当者やR&Dエンジニアとの協働による課題解決 · 新規および既存顧客との信頼関係の構築と維持 · Genetecソリューションに関する広範な知識の習得と維持 · サポートプロセスやソフトウェア改善への提案・貢献 · 技術文書やナレッジベース記事の作成支援 · 顧客先で発生した課題のチケットシステムおよびCRMツールへの適切な記録 ■ フィールドサポート業務 · 顧客先でのGenetecシステムの設置、監査、評価、保守、技術支援 · PoC（概念実証）、オンサイト技術支援、システム導入・立ち上げ、トレーニング、監査、評価の実施 · Genetecと顧客間の技術的な窓口としての対応
About GIC GIC is one of the worlds largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives, growth, and BIG
Title: Growth (based in Singapore) – Associate/Senior Associate, SEA Strategic Client Program Support Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and
WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide
ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE) The National Institute of Education (NIE), Singapore is Singapore’s national teacher training institute. We are committed to our vision of being An Institute of Distinction: Leading the Future of
Our Client is a multinational information technology and electronics corporation. With the expansion of their business, they are looking for a Operations Support Engineer. Responsibilities: Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and
Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Commercial & Investment Bank, you will play a leadership role in ensuring the operational
Work Location:Singapore, Singapore Hours:40 Line of Business:Technology Solutions Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are
Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in
Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in
Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in
Responsibilities: Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects. Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc. Ensure all the system configuration and quotes are accurate
The Undergraduate Office is seeking a Senior Executive/Assistant Manager to support the Lead, Student Care & Development in providing timely and caring support to undergraduate students who may be experiencing academic, personal, social or adjustment difficulties. This is
Application Support Analyst Key responsibilities: Support and troubleshoot issues with the platforms. Support existing solutions on the platforms. Track and monitor updates to the platforms and implement necessary updates and changes. Implement, maintain, and continuously review governance and security
Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global
About Akuna: Akuna Capital is an innovative trading firm with a strong focus on collaboration, cutting-edge technology, data driven solutions and automation. We specialize in providing liquidity as an options market maker – meaning we are
Business Function Group Finance aims to deliver world-class standards in reporting, financial planning and finance processes. We provide insights and analyses that help the bank make sound business decisions ? whether in the areas of product